Telecommunications Services and Support
U.S. Marine Corps Network Communications Infrastructure Systems Upgrade
IGS provided helpdesk support throughout the period of performance, to include coverage until Government acceptance of the system. Marine Corps Information Technology Center (MCITC) users were able to contact the contractor via a Marine Corps unique 1-800 number that was specific to the project. Once the contractor received the call, a ticket was generated, and work commenced to diagnose and resolve the issue. We tracked all tickets specific to the project and delivered them to the customer. IGS also provided an on-site Resident Service Support Specialist (RS3) for an agreed upon timeframe after Government acceptance of the system. This individual was knowledgeable of the systems provided under this contract and provided support for the delivered hardware and software. With the on-site RS3, we were able to expedite trouble tickets to resolution without delays.
U.S. Military Entrance Processing Command (USMEPCOM) Server Maintenance
IGS provides on-call server maintenance support for all USMEPCOM locations. Upon receipt of a service request, we provide a written report comparing existing facilities and the desired end state under System/Subsystem Design Description (SSDD). With approval from USMEPCOM, we then implement our recommended solution. IGS coordinates activities with the USMEPCOM designated official prior to starting any work. Our staff also documents changes to the network infrastructure and provides progress reports to USMEPCOM.
U.S. Army General Dynamics Fortress Software Maintenance and Support
IGS provided the U.S. Army Directorate with software maintenance and support services. Our work included firmware and software replacement and upgrades required to keep radios functional, as well as information assurance (IA) security controls. The system brought high performance, secure wireless communications to outdoor locations across long distances through a self-forming, self-healing mess network.
Barksdale Air Force Base New Premise Wiring Installation
IGS engineers, furnishes, installs, and tests (EFI&T) new Cat-6 premise cabling within buildings 6448, 3433, and 6249. We furnish all materials, labor, supplies, and equipment necessary for the installation of approximately 201 quad Cat-6 outlets and 5 single drop locations, to include an Energy Management Control System (EMCS) and Wireless Access Point (WAP).